Apple, Inc. - AppleCare Training

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Service Fundamentals

Service Fundamentals

Aug 15,2018 8:30 am - Aug 17,2018 4:30 pm

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-17) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 8 |
Apple Certified Macintosh Technician

Apple Certified Macintosh Technician

Aug 20,2018 8:30 am - Aug 23,2018 4:30 pm

Apple Certified Mac Technician (ACMT) 2017 is a 4-day course that enables students to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide students through OS X setup, maintenance, features, and associated services. Students also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Training for ACMT 2017 is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 6 |
Service Fundamentals

Service Fundamentals

Oct 17,2018 8:30 am - Oct 19,2018 4:30 pm

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-17) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 8 |
Apple Certified Macintosh Technician

Apple Certified Macintosh Technician

Oct 22,2018 8:30 am - Oct 25,2018 4:30 pm

Apple Certified Mac Technician (ACMT) 2017 is a 4-day course that enables students to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide students through OS X setup, maintenance, features, and associated services. Students also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Training for ACMT 2017 is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 8 |
Service Fundamentals

Service Fundamentals

Dec 12,2018 8:30 am - Dec 14,2018 4:30 pm

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-17) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 8 |
Apple Certified Macintosh Technician

Apple Certified Macintosh Technician

Dec 17,2018 8:30 am - Dec 20,2018 4:30 pm

Apple Certified Mac Technician (ACMT) 2017 is a 4-day course that enables students to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide students through OS X setup, maintenance, features, and associated services. Students also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Training for ACMT 2017 is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 8 |