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101 Support Essentials

macOS Mojave Support Essentials v10.14

May 13,2019 8:30 am - May 15,2019 4:30 pm
Tech Wyze, Inc. - Shawnee, KS, 22121 W 83rd Street, Shawnee, KS 66227 (US)

macOS Mojave Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS. This course is designed to give you a tour of the breadth of functionality of macOS Mojave and the best methods for effectively supporting users of macOS systems. The course is a combination of instruction and hands-on case study exercises that provide practical real-world experience.

Paid Event | Seats Remaining : 8 |

Apple, Inc. - AppleCare Training

All AppleCare Training registration is handled by and through Business Rules, Inc.

Service Fundamentals

Apr 10,2019 8:30 am - Apr 12,2019 4:30 pm
Tech Wyze, Inc. - Shawnee, KS, 22121 W 83rd Street, Shawnee, KS 66227 (US)

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-17) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

Paid Event | Seats Remaining : 8 |